1. Who We Are

Arcelis Partners is a marketing and AI automation agency and software provider. We help agencies, businesses, and professionals streamline lead generation, customer communication, and marketing campaigns using our platform and related services.

2. Information We Collect

We collect information in three primary ways: information you provide to us, information we collect automatically, and information we obtain from third parties.

2.1 Information You Provide

When you use our Services, you may provide us with:

• Account & Profile Information: Name, email address, phone number, company name, role, billing details, and login credentials.

• Client & Contact Data: Contact details and other information you upload or sync into our platform about your own customers, leads, and prospects.

• Communication Data: Messages and content you send through our Services (e.g., emails, SMS, chat messages, call recordings and logs, support requests).

• Payment Information: Billing address and payment method details (processed via secure third‑party payment processors; we do not store full card numbers).

• Other Information You Choose to Provide: Feedback, survey responses, and information you provide when you request support or participate in our programs.

2.2 Information We Collect Automatically

When you use our Services, we may automatically collect:

• Usage Data: Pages viewed, features used, actions taken, timestamps, and other analytics related to your use of the platform.

• Device & Technical Data: IP address, browser type, operating system, device identifiers, and similar technical information.

• Cookie & Tracking Data: Cookies, pixels, and similar technologies used to remember your preferences, secure your account, and analyze how our Services are used.

You can control cookies through your browser settings, but disabling certain cookies may affect your experience with the Services.

2.3 Information from Third Parties

We may receive information from:

• Integration Partners & Platforms: CRMs, ad platforms, communication tools, or other systems you connect to our Services.

• Service Providers: Payment processors, analytics providers, or communication carriers.

• Public or Commercial Sources: Business contact information and demographic data used to help you manage leads and outreach.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Services
  Creating and managing accounts, enabling features (such as messaging, calling, and automations), and ensuring the Services function as intended.

• To Improve and Develop the Services
  Monitoring performance, troubleshooting issues, analyzing usage trends, and developing new features, products, and services.

• To Communicate with You
  Sending service-related messages, updates, security alerts, onboarding emails, and responding to support requests.

• To Support Your Business Operations
  Processing payments, managing subscriptions, tracking campaign performance, and providing analytics and reporting.

• For Security and Fraud Prevention
  Detecting and preventing fraudulent or abusive activity, protecting the security and integrity of our Services, and enforcing our terms.

• For Legal and Compliance Purposes
  Complying with applicable laws and regulations, responding to lawful requests, and protecting our rights, privacy, safety, and property, or that of our users and third parties.

We may aggregate and anonymize data so that it no longer identifies you or your end users. We may use and share aggregated or anonymized data for any lawful purpose.

4. How We Share Information

We do not sell your personal information. We share information only as described below:

4.1 Service Providers

We may share your information with trusted third‑party vendors who perform services on our behalf, such as:

• Hosting and infrastructure providers

• Payment processors

• Email, SMS, and voice communication providers

• Analytics and performance monitoring tools

• Customer support and ticketing systems

These providers may access your information only to perform services for us and are obligated to protect it.

4.2 Integrations and Sub‑Accounts

When you connect third‑party applications or platforms to our Services, we may share data with those third parties as needed to enable the integration. You are responsible for reviewing the privacy policies of any third‑party services you connect.

If you are using our Services through a sub‑account created by an agency or business (for example, your marketing agency), certain information in your account may be shared with that agency or account owner.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to applicable confidentiality and data protection obligations.

4.4 Legal Requirements

We may disclose information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable law, regulation, or legal process

• Respond to valid requests by public authorities

• Protect the rights, property, or safety of Arcelis Partners, our users, or others

• Enforce our agreements and policies

5. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

5.1 Account Information

You can update certain account details directly in your account settings. If you need help updating, correcting, or deleting your information, you can contact us using the information in the “Contact Us” section.

5.2 Marketing Communications

You can opt out of marketing emails by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non‑promotional messages, such as service notifications or account-related communications.

5.3 Cookies and Tracking

Most web browsers allow you to control cookies through their settings. If you choose to disable cookies, some features of the Services may not function properly.

5.4 Rights of EEA/UK and Other Regions

If you are located in the European Economic Area, United Kingdom, or other regions with similar laws, you may have additional rights, including the right to:

• Access and obtain a copy of your personal information

• Request correction or deletion of your personal information

• Restrict or object to processing of your personal information

• Data portability (to receive your data in a structured, commonly used format)

• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details below. We may request proof of identity before responding.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide the Services and fulfill the purposes described in this Privacy Policy

• Comply with legal, tax, and accounting requirements

• Resolve disputes and enforce our agreements

When we no longer need to retain personal information, we will delete or anonymize it in accordance with our data retention policies and applicable laws.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Our Services may be operated from and supported by servers and service providers located in different countries. This means your information may be transferred to and processed in jurisdictions that may not have the same data protection laws as your home country.

Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to protect your information during such transfers.

9. Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information. If you believe a child has provided us with personal information, please contact us.

10. Third‑Party Links and Services

Our Services may include links to third‑party websites, apps, or services that are not controlled by Arcelis Partners. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third‑party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as by email or within the Services).

Your continued use of the Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

• Email: admin@arcelispartners.com

• Address: 5711 Tellefson Rd.

We will review and respond to your request within a reasonable period and in accordance with applicable law.